Post by shiyabul on Aug 20, 2024 3:46:00 GMT -5
If that happens because the associate is trying to stay compliant with their AHT metrics, the provider will likely not feel well taken care of and the outcome could be problematic. In situations like this, whether the call is outbound or inbound, metrics such as AHT may have to take a back seat to ensure providers are given the time they expect and deserve.
We made this recommendation to a healthcare insurance client that implemented it https://lastdatabase.com/ and found that it greatly improved their provider experience and helped them retain providers in the long run. Tips for Improving BB CX KNOW YOUR CUSTOMER. UNDERSTAND THEIR NEEDS. There are many types of business customers and knowing what type of customer you are dealing with is key to helping them face their unique challenges.
If your customer calls every day with a different request, or needs to interact often, perhaps you should reach out to them and offer to set them up with a self-service portal. There they can get the information they need and make changes on their own. While a traditional website is likely sufficient for BB customers that only order standard products, an interactive portal can allow larger clients to customize the products they order.
We made this recommendation to a healthcare insurance client that implemented it https://lastdatabase.com/ and found that it greatly improved their provider experience and helped them retain providers in the long run. Tips for Improving BB CX KNOW YOUR CUSTOMER. UNDERSTAND THEIR NEEDS. There are many types of business customers and knowing what type of customer you are dealing with is key to helping them face their unique challenges.
If your customer calls every day with a different request, or needs to interact often, perhaps you should reach out to them and offer to set them up with a self-service portal. There they can get the information they need and make changes on their own. While a traditional website is likely sufficient for BB customers that only order standard products, an interactive portal can allow larger clients to customize the products they order.