Post by account_disabled on Dec 3, 2023 3:48:37 GMT -5
63% of them saw an increase in net promoter score following the implementation of recent customer engagement strategies and garnered an average of 8 points more compared to those of companies that have less developed these tools. Additionally, half of these companies experienced an increase in conversation rates . 56% reported an increase in revenue and 40% saw an increase in order volume.
Agent satisfaction has also increased within these companies . Nearly 50% of them reported an increase in the daily well-being index at work. “The hype around AI in customer experience makes it difficult for companies to distinguish what is real or fake ,” concludes Ryan Buy Bulk SMS Service Lester, Senior Director, Customer Engagement at LogMeIn. “The results of this study are indications to help us see more clearly the importance of continuing to evolve customer relationship strategies. Technologies like AI are creating a significant competitive advantage for businesses and leaving some behind irremediably .
Underestimated risks If the voice is protected, it is obviously because it alone is enough to identify a person . Knowing a person's voice prevents them from benefiting from the anonymity they would like to have, and it also exposes them to the risk of identity theft. Asked about the risks that their “ vocal ” uses may entail, only 39% are aware that their voice can be reproduced, and therefore subject, for example, to a risk of identity theft.
Agent satisfaction has also increased within these companies . Nearly 50% of them reported an increase in the daily well-being index at work. “The hype around AI in customer experience makes it difficult for companies to distinguish what is real or fake ,” concludes Ryan Buy Bulk SMS Service Lester, Senior Director, Customer Engagement at LogMeIn. “The results of this study are indications to help us see more clearly the importance of continuing to evolve customer relationship strategies. Technologies like AI are creating a significant competitive advantage for businesses and leaving some behind irremediably .
Underestimated risks If the voice is protected, it is obviously because it alone is enough to identify a person . Knowing a person's voice prevents them from benefiting from the anonymity they would like to have, and it also exposes them to the risk of identity theft. Asked about the risks that their “ vocal ” uses may entail, only 39% are aware that their voice can be reproduced, and therefore subject, for example, to a risk of identity theft.